The Cisco Smart Business Architecture (SBA) group sought a partner to help keep their writers from getting bogged down in documentation tools and processes. SBA and Buckeye divided the duties down the middle. They handled writing, testing, and technical reviews of the content, and we owned editing, art, custom tools development, quality assurance, and layout. They leveraged our cloud-based file-management, workflow, and bug tools. We also conducted research and development for the organization, resulting in wireframes, a link-forwarding database, a feedback mechanism, and guide variations in iBook, HTML5, and ePub formats.